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Soft Skills: They’re Not All That Soft

Credit: iStock.com/Kazakov
Credit: iStock.com/Kazakov
Names matter. We have linguist S. I. Hayakawa to thank for making clear why: language influences how we think and act. And although it is possible to become overly sensitive to language, more often we err on the side of not recognizing its profound influence. I think the moniker “soft skills” illustrates that mistake.

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